​Last Updated: 2025

At The Mobile Store, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide to us when using our services.

1. Information We Collect

We may collect the following types of information when you interact with us or use our services:

• Personal Information: such as your name, address, phone number, and email address.

• Device Information: including device make, model, serial number, and reported issues.

• Transaction Information: such as payment details and service history.

• Communication Records: including any correspondence via email, phone, or in person.

2. How We Use Your Information

Your information is used solely to:

• Provide, manage, and improve our repair and customer services.

• Contact you about your repair status, updates, or follow-up support.

• Process payments and issue invoices or receipts.

• Comply with legal and regulatory obligations.

• Improve our customer experience and service quality.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Storage and Security

We take appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse.
All customer information is stored securely, and access is restricted to authorised personnel only.

4. Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal requirements, or resolve disputes. When no longer needed, your information will be securely deleted or anonymized.

5. Third-Party Services

In some cases, we may use trusted third-party partners (e.g., payment processors or courier services). These partners are required to handle your data securely and only for the purposes specified by The Mobile Store.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you.

• Request correction or deletion of your information.

• Withdraw consent for data processing (where applicable).

To exercise these rights, please contact us using the details below.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

The Mobile Store
Email: granville@themobilestore.com.au
Phone:
Address: 15 South Street, Granville 2142